Return & Exchange Policy

Return & Exchange Policy – The Iron Lady®

We want you to love your pants 💛
If something isn’t right, here’s how returns and exchanges work.

Return Window

You can request a return or exchange within 3 days (72 hours) of receiving your order.
Requests after 3 days will not be accepted.

Return / Exchange Fee

A ₹150 handling fee per order (up to 3 items) applies.
This covers reverse pickup and processing.

Refunds

Refunds are given as store credits only (no bank or cash refunds).
Store credits will be added to your The Iron Lady® wallet within 5–7 working days after we receive and check the product.
Store credits never expire.

Exchange Rules

You can exchange your product if:

It is unused, unworn, and unwashed
Tags and labels are attached

You can exchange for:

A different size, or
A different product (price difference, if any, must be paid)

How to Exchange

Visit the Return / Exchange page
Select the item and pay the ₹150 exchange fee
We’ll arrange a pickup within 48 working hours
After quality check, the new item is shipped within 24 working hours

If Pickup Is Not Available

You’ll need to self-ship the product
The ₹150 fee will be refunded
Our team will guide you via WhatsApp or email

Final Sale Items

Items bought during sales or discounts are final sale
These items cannot be returned or exchanged
Orders placed using store credits are also final sale

Damaged or Wrong Product

If you receive a wrong item, share clear photos (front & back)
If you receive a damaged item, an unboxing video is mandatory
Once verified, we’ll send a replacement or issue store credits

Important Notes

Only one exchange per order is allowed
Exchanged items cannot be returned again
Store credits cannot be converted to cash
Cancel orders before shipping only
If an order is returned undelivered, ₹150 shipping fee will be deducted